As of the 1st of May, Tyrenet will be donating 50 pence from every breakdown YOU give to us, until the 31st of July.
Help For Heroes is a charity which works with brave British service personnel who have been wounded in conflict. British soldiers, based in Afghanistan and Iraq, are ordinary people doing extraordinary things for their country. Although we cannot stop them from being injured whilst doing their duty, we can fulfil our duty to them, by helping them rebuild their lives.
Every single Tyrenet dealer can help, simply by picking up the phone and giving a breakdown to Tyrenet. Just by doing this, whether its once a day, or once a week, you are helping to change a life. It doesn’t matter whether you keep an appeal card by the phone, or our number on speed dial, what matters is that you have picked up the phone and helped.
For more information, please contact us on 0845 230 1144.
They almost gave their lives for us. Can you help us to give something back to them?
Thank you.
After several weeks of rigorous testing and continuous development and improvement to the software, Tyrenet have now gone live with its new Cam Portal system. With a mixture of one on one and on the job training, operators have been given extensive training, and troubleshooting help is at hand should any problems arise. The old Cameo system will also be phased out in a staged plan over the coming months.
The self contained suite of applications have been designed to allow the better logging and sharing of information, whilst also increasing efficiency and reducing the risk of human error. The software allows Tyrenet to create a full audit trail for every single job we do, right down to the phone numbers we called, or the reason a dealer has rejected a breakdown.
Effectively, it has been designed in order to make Tyrenet’s service a better service for you, whether you are a national fleet, a tyre dealer group spanning several counties, or a single tyre depot. This new system enables us to customise our service around you, right down to the way your receive job sheets and updates, to the order in which we dial your night service numbers.
With the development of further applications for the software coming in the near future, Tyrenet will be able to offer an even more comprehensive service to all its customers in the coming months. Be sure to check the website regularly for more information coming soon.
With Tyrenet seeing a record month of trading in March, that has led to an increase in the number of jobsheets being faxed back to Tyrenet on a daily basis.
Due to the limitations of faxing, busy lines have meant that a small number of jobsheets have failed to arrive. Because they use telephone lines, fax machines can also become engaged in the same way that telephones can, leading to a bottleneck in the faxing system. This bottleneck therefore strangles the line, and limits the number of successful faxes.
In order to alleviate the problem Tyrenet has invested in E-Faxing. When Tyrenet’s fax line is engaged, the fax is forwarded to our EFax service, which turns your faxed jobsheet into an email which is then sent directly to our operators. And should this line become busy, faxes are intelligently queued until they can be sent, meaning that when ever you fax Tyrenet, you are guaranteed that it will get through.
This means that Tyrenet can now spend less time chasing jobsheets which never reached us, and more time coding and invoicing jobsheets to make sure that you, the dealers, get paid.
But there is one thing you should always remember. We still can’t invoice a jobsheet thats not been sent in the first place….. how ever much we want to.